Three case studies were conducted of children and families served by the Sarasota County Coalition for Families and Children. The purpose of the case studies is to provide in-depth examples of how a private model of care has intervened in the lives of those served. The case study methodology used is one that produces a two-dimensional picture of a case. One dimension is that of service delivery...

This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the threestep approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.

Ethics and accountability are cornerstones of public management. One of the ways in which ethical standards in the public service can be promoted is by developing a Code of Conduct that sets a standard of behaviour to be followed. The diversity of information and communication technologies (ICT) and increased use of ICT have created a variety of ethical issues. In this paper, the process for fo...