This paper intends to investigate how corporations introduce and develop management information system (MIS ) and total quality management (TQM ) in facing the e-commerce era. Several 2009 national quality award winning firms will be used as individual cases for in-depth analysis. The development of a company’s MIS and TQM will be analyzed. In this study, we discover the development of MIS and ...

Purpose – The purpose of this paper is to present a set of total quality management (TQM) and supply chain management (SCM) practices through an extensive literature review and to identify the relationships among them by comparing the identified TQM and SCM practices. Design/methodology/approach – An extensive overview of the practices of TQM and SCM is carried out using published research pape...

Purpose – The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating effect of co-worker support and organization support on the TQM/performance relationship. Design/methodology/approach – A questionnaire survey was developed and distributed to a sample of firms selected from the m...

In this paper, we present a macroergonomic model of work design that is applied and tested to examine Total Quality Management (TQM) in the public sector. According to the model, TQM can influence different aspects of work design and quality of working life (QWL). Questionnaire data collected in 2 public sector organizations in the USA show that TQM can have both positive and negative impact on...

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma, Just-in-Time (JIT), and Supply Chain Management (SCM) approaches. There is a great enthusiasm among manufactu...

This paper explicitly examines the relationship that exists between Total Quality Management (TQM) and Environmentally Responsible Manufacturing (ERM) systems. It has been presumed in numerous past studies that such a relationship does exist. It has been argued that those firms that have successfuhy implemented a TQM system are better positioned to successfully implement an ERM system. This rel...

This paper examined the adoption of total quality management (TQM) by 228 New Zealand enterprises of all sizes, ranging from one employee to 8,800. Overall, 33% of firms in New Zealand used TQM, with an additional 5% of firms no longer using TQM. This indicates strong TQM adoption rates by current international standards. Factors tested to predict TQM adoption were organisational size, workplac...

TQM is introduced into many organisations in an attempt to improve productivity and quality. There are a number of organisational variables that have been recognised as influencing the success of TQM implementation including leadership, teamwork, and suppliers. This paper presents findings of a study of the implementation of TQM in Australian health care organisations. Structural factors were o...

This paper presents an empirical study which examines the co-alignment between Total Quality Management (TQM) and technology/research and development (R&D) management in predicting organizational performance in terms of quality and innovation. This study improves our understanding of the relationship between TQM and innovation based on the following two major issues. First, this study contribut...

By analysis of performed spatial data infrastructures (SDIs) in developed countries, it is believed that one of the most important problems which obstacles the implementation of SDI’s objectives, is the lack of enough harmony in different parts. The solution given in management systems for more adaptability is using total quality management (TQM). In this paper, we compare SDI and TQM from adva...