conclusions performing quality improvement pattern such as organization’s excellence plan improves organizational climate of healthcare sectors, it can reduce nurses’ intentions to leave and retain human resources. background human resource is the most important factor of performance, success and better revelation of excellence goals of each organization. by performing excellence plan, healthca...

introduction: medical libraries and information centers, as service organizations, need standard tools and methods to be able to measure and increase quality of their services, so as to be able to meet the needs of their users in support of the improvement of the performance of their parent institutions. methods: one of the available standard tools of quality measurement is the european foundat...