Logistics service performance through information technology has become an increasingly important issue for tourism. A conceptual model with six hypotheses was developed to depict the relationships amongst tourism suppliers’ service quality, logistics service performance, perceived service value, tourists’ satisfaction and loyalty. Structural Equation Modeling was employed to analyze 425 respon...

The purposes of this study are to construct an instrument to evaluate service quality of mobile value-added services and have a further discussion of the relationships among service quality, perceived value, customer satisfaction, and post-purchase intention. Structural equation modeling and multiple regression analysis were used to analyze the data collected from college and graduate students ...

The measurement and prediction of software reliability require the use of the Software Reliability Growth Models (SRGMs). The predictive quality can be measured by the average end-point projection error [9]. In this paper, the e ects of two orthogonal classes of approaches to improve prediction capability of a SRM have been examined using a large number of data sets. The rst approach is preproc...

The aim of this research is to confirm that information quality impacts individual work, considering external variables that may influence knowledge workers perception of information quality and individual impact. This research is descriptive and the constructs used are known and previously validated. However, the research model, that includes external variables that may influence the relations...

In this article, the results of a modified SERVQUAL questionnaire (Parasuraman et al., 1991) are reported. The modifications consisted in substituting questionnaire items particularly suited to a specific service (banking) and context (county of Girona, Spain) for the original rather general and abstract items. These modifications led to more interpretable factors which accounted for a higher p...

In this paper, we start by providing an overview of the measurement of quality of image. There are various objective methods which can measure the quality of the image. In this we are providing an idea which can measure the error between the actual image and reference image. And can calculate the quality of image. Keywords— Error Sensitivity Function, Perceptual Quality, Image Quality, Structur...

In this paper we propose a framework to investigate service quality asymmetrically. An asymmetric response model within structural equation framework is developed to study the relationship between service quality and the passenger’s behavioral intention in the cross-strait direct flight (Taiwan–Shanghai). The results reveal that service quality in the loss region has more impact on behavioral i...