Enterprise Systems (ES), historically justified as means of control, are paradoxically also becoming integral to empowerment. Some researchers suggest that achieving the right balance between control and empowerment is a key challenge for today’s organizations. Others argue that such simple dichotomous conceptualizations fail to account for the co-existence in practice of a high degree of contr...

otal quality management (TQM) is built on the four cornerstones of customer focus, continuous process improvement, management leadership, and employee empowerment. Although empowerment is often the most difficult of the four concepts to implement effectively, organizations that have been successful in empowering their employees invariably see bottomline improvements. Empowerment has been define...

Purpose: This paper discusses the issues of employee’s empowerment, their training needs, suggestions and other issues related to it. Total quality management (TQM) is a management technique adopted by the most manufacturing organizations. TQM in general is viewed as organization set up which will help to manufacture products at lowest cost by the following various management techniques through...

Existent leadership theories, such transactional and transformational leadership, based on the assumption of stability and certainty, can’t effectively motive employee in the quickly changing environment. This paper suggests that transcendental leadership incorporates and extends existent leadership theories by providing the motives behind leaders’ practices, altruistic love, meanings, and spir...

Despite decades of extensive research by academicians and rigorous exercises of management practitioners, “Empowerment” construction is incomplete and still facing skepticism. Many leading service companies have dropped the thought of empowerment from their management practices list and some abandoned the idea completely, others still successfully working on this approach into a balanced way of...

empowerment employee is one of effective techniques to increase employee's productivity and efficient use of the capacity and capabilities of individual and group them in line with organizational goals. the aim of this study is to investigate the relationship of ethical leadership with psychological empowerment with mediating of procedural justice and interactional justice.participants inc...

Enterprises are confronted with frequent changes in their business environment which require quick responses. Thereby, highly skilled and flexible employees play a major role since they are able to respond promptly. To enhance competencies and flexibility, the concept of employee empowerment has been proposed. In this respect, the workforce is given an increased level of autonomy and offered su...

Service employees’ willingness to report complaints (WRC) is an important determinant of firms’ long-term growth. Despite its importance, we know little about the factors that drive or hinder employees’ WRC. Drawing on the job demands-resources (JDR) model, we propose job resources (supervisor support and employee empowerment) and job demands (perceived customer unfriendliness and workload) as ...

The aim of this paper is to assess the validity of the ‘empowerment thesis’: the belief that new forms of work organisation are overturning traditional managerial structures and returning control to employees. Specifically, the project seeks to explore the role of ‘empowering’ forms of work organisation (in particular Total Quality Management, team-based work and consultative committees) and of...