Social media has become an integral part of people’s lives. People share their daily activities, experiences, interests, and opinions on social networking websites, opening the floodgates of information that can be analyzed by marketers as well as consumers. However, low barriers to publication and easy-to-use interactive interfaces have contributed to various information quality (IQ) problems ...

Nowadays, the environmental pollution and degradation in China has become a serious problem with the rapid development of Chinese heavy industry and increased energy generation. With sustainable development being the key to solving these problems, it is necessary to develop proper techniques for monitoring environmental quality. Compared to traditional environment monitoring methods utilizing e...

The assessment of content quality (CQ) in social media adds a layer of complexity over traditional information quality assessment frameworks. Challenges arise in accurately evaluating the quality of content that has been created by users from different backgrounds, for different domains and consumed by users with different requirements. This paper presents a comprehensive review of 19 existing ...

This paper examines the efficacy of social media systems in customer complaint handling. The emergence of social media, as a useful complement and (possibly) a viable alternative to the traditional channels of service delivery, motivates this research. The theoretical framework, developed from literature on social media and complaint handling, is tested against data collected from two different...

In this study we present an analysis of the lexical quality of social media in the Web, focusing on the Web 2.0, social networks, blogs and micro-blogs, multimedia and opinions. We find that blogs and social networks are the main players and also the main contributors to the bad lexical quality of the Web. We also compare our results with the rest of the Web finding that in general social media...

BACKGROUND Although primarily used for social networking and often used for social support and dissemination, data on social media platforms are increasingly being used to facilitate research. However, the ethical challenges in conducting social media research remain of great concern. Although much debated in the literature, it is the views of the public that are most pertinent to inform future...

There is a strong correlation between spelling errors and web text content quality. Using our lexical quality measure, based in a small corpus of spelling errors, we present an estimation of the lexical quality of the main Social Media sites. This paper presents an updated and complete analysis of the lexical quality of Social Media written in English and Spanish, including how lexical quality ...

BACKGROUND Within the medical community there is persistent debate as to whether the information available through social media is trustworthy and valid, and whether physicians are ready to adopt these technologies and ultimately embrace them as a format for professional development and lifelong learning. OBJECTIVE To identify how physicians are using social media to share and exchange medica...

Social media allow journalists to incorporate additional information into their journalistic inquiry. However, journalists often cannot be certain of the quality of information from social media. IS research has yet to sufficiently address this issue. Most notably, there is no information system that supports searching for social media content about a specific topic while considering journalist...