In this paper, we investigate the welfare e ects of transition from a single-service class to two-service classes in the Internet. We consider an ISP who o ers network access to a xed user base, consisting of users who di er in their quality requirements and willingness to pay for the access. We model user-ISP interactions as a game in which the ISP makes capacity and pricing decisions to maxim...

Despite the demonstrated benefits of an extended service business in driving competitive advantage, most product manufacturers found it extremely difficult to manage the transition from a product manufacturer to a service provider successfully. In this context, we observed different phenomena. One phenomenon we term the “service jungle”. The “service jungle” describes the phenomenon that the tr...

Section 3: The Service Revolution 10 3.1 Service visions and ambitions 10 3.2 Service developments 11 3.3 Transition to total service providers 14 3.4 Factors affecting transition 17 3.4.1 Communicating the through-life service vision 18 3.4.2 The level of business conducted under through-life-type contracts 18 3.4.3 Maturity of lean implementation 19 3.5 The increased strategic importance of C...

This research-in-progress paper provides a preliminary explanation of an organization’s transitional journey as it moves from a hierarchical model of IT service provision towards a network one. What is important to understand is how the organization can safeguard that the value-producing qualities of IT service provision are maintained and enhanced throughout this transition. Using a single cas...

In parallel with the product-to-service transition in the manufacturing industries, servicedominant logic has emerged as arguably the most challenging recent scholarly marketing debate. The objectives of this work are: (1) to delineate the distinct differences between a product-toservice transition and a transition from a goods-dominant to a service-dominant logic, (2) to discuss what these tra...

BACKGROUND Mental health service users have high rates of medical co-morbidity but frequently experience problems accessing and transitioning between tertiary medical and primary care services. The aim of this study was to identify ways to improve service users' with medical co-morbidity care and experience during their transition between tertiary medical hospitals and primary care services. ...

The accuracy of interface description is very important to service composition and dynamic selection of service-oriented systems. It is desirable to describe Web service formally so as to improve the ability of service orchestration. This paper presents a formal interface theory for specifying Web service by extending the existing with the ability to model interface behaviour with transactions ...

By definition, web-services composition works on developing merely optimum coordination among a number of available web-services to provide a new composed web-service intended to satisfy some users requirements for which a single web service is not (good) enough. In this article, the formulation of the automatic web-services composition is proposed as several set-cover problems and an approxima...

Enterprise Architecture (EA) has undergone many changes since the IT has found its way into enterprises. At the moment the Service-Oriented Architecture (SOA) is being hyped but has also gained some importance. Implementing SOA can have many implications for an enterprise, depending on how visionary the implemented architecture is. This paper provides the description of an enterprise architectu...