With SDL (Service-Dominant Logic), we developed a conceptual framework and conducted an empirical research with medical, financial-related, software and logistics industry. The study aims to explore how companies’ competence can help to develop mobile service innovation, and to what extent service co-innovation can influence innovation performance. Self-administered questionnaires were adopted ...

Service innovation is recognized as a fundamental source of competitive advantage in B2B settings, with positive effects on customers, business partners, employees, and society. Scholars have pointed out that innovation does not result from a single economic actor but from a complex process in which a range of actors interact. Previous studies on service innovation in B2B highlight the integrat...

Banks are leveraging on innovation to address the major concerns of their employees including improvements in service delivery, operational efficiency, and enhancing speed transactions. The purpose for this study was explore mediating role job performance satisfaction relationship between organisational performance. Data obtained from 250 bank Ghana through structured questionnaire. PLS-SEM mai...

Service innovations are central concerns in fast changing environment. Due to the fitness in customer demands and advances in information technologies (IT) in service management, an expanded conceptualization of e-service innovation is required. Specially, innovation practices have become increasingly more challenging, driving managers to employ a different open innovation model to maintain com...

Information Technology (IT) capability is believed to encourage and facilitate service innovation. In addition, since effective competitive strategy is particularly important for service firms, it is imperative to align their service innovation strategy with their business strategy to achieve better firm performance. Many service innovation studies have been performed on the influence of IT cap...

Recently, significant technological changes, greater customer demand and the rise of new business models have triggered a rapid increase in electronic service (e-service) innovations. Now, innovation in the provision of e-services has become one of the priorities of managers in order to gain a competitive advantage. However, few studies so far have explored the determinant factors needed in the...

The paper attempts to identify the impacts of five aspects of big data management competence in closed loop datafication system on service innovation performance and business performance in telecom industry in China. The research questions have been developed by integrating various theories (i.e. knowledge management theory, evolutionary perspective and resource-based theory) with the model of ...

Introducing and innovating services is advocated as a means by which manufacturing firms in advanced economies can retain or enhance their competitiveness. But little is known about how manufacturers innovate services, nor about the impact of service innovation on manufacturers’ performance. Using two consecutive waves of the UK Innovation Survey, this paper first examines how manufacturers inn...