the paper will provide a summary of all lifelines performance in this strong earthquake. the paper will discuss the damage, emergency response, and recovery of electric power, telecommunication, transportation (roads and bridges), seaports, airports, water and wastewater, and their facilities. the impact as a result of the lifelines service interruption will be discussed; most important is the ...

Abstract Reducing the system failure rate of logistics service supply chain (LSSC) is the basic guarantee and supporting conditions of LSSC system operational stability. The paper, regarding the automobile logistics service supply chain system composed by logistics service integrators, logistics service providers and car manufacturer as the research object, sets up the fault tree model of the a...

In recent years, the rapid development of electronic commerce in China has made online shopping one of the most important shopping ways. However, there are more and more service failures on online shopping, and complaints about them are increasing, which will hinder the development of e-commerce in China. After service failure occurring, customers are going to decide the parties who are respons...

Most of existing literature pertaining to service failures and recovery strategies, while aiming at helping service providers determine their best recovery strategies, focuses on how customers respond to service failures. The real determinants of the strategies for those providers per se are seldom dealt with. This study proposes a framework linking service failure types and recovery strategies...