Abstract In several online retail contexts, such as grocery retailing, customers have to be present at the moment of delivery, that is, an attended home delivery service is in place. This requirement adds new challenges this channel, often leading narrow profitability. From operations perspective, performed with retailer offering multiple time slots for customer choose from. Retailers target a ...

introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...

in their study, brenna and spandonaro analyzed the mobility into italian regions. in particular, it analyzes the situation of 5 regions, with very different backgrounds. with this paper, we try to better define the meaning of health mobility and to find its underlying causes. furthermore, we propose a strategy that could help in controlling mobility flows that currently are the source of health...

BACKGROUND Strategies to integrate primary health care aim to bring together inputs, organisation, management and delivery of particular service functions to make them more efficient, and accessible to the service user. In some middle and low income countries, services have been fragmented by separate vertical programmes established to ensure delivery of particular technologies. We examined the...

purpose: document delivery scheme for the libraries of the ministry of science, research and technology was launched in 1999 due to currency budget crisis. the main purpose of this paper is to investigate how the above document delivery service was launched, preformed and finally stopped. method: the current study applied questionnaire and interview surveys for studying different aspects of the...

This study aims to identify service innovation patterns in the service industry and understand the main differences among them. By analyzing service innovation patterns based on four major service innovation dimensions (i.e., service concept, service delivery, client interface, and technology), we attempt to create a new typology of service innovation. Based on data collected from 209 Korean fi...

A model for observing public service delivery choice in the presence of economic expansion is presented. Regression techniques were used to estimate the share of county population served by volunteer fire protection from variables measuring community demands for and relative costs of fire protection services.