the present research is classified as an applied one employing a descriptive survey design to describe the status quo of the factors affecting customers’ satisfaction with the e-service centers of iran’s police, known as 10 + police centers. the research population involves all the costumers of the 10+ police centers, among which 420 individuals were chosen through simple random sampling techni...

introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...

four reasons for attending in-service training courses were identified: the need for advancement, the need for acquiring occupational skills, cultural factors, and economic reasons and then the opinions of 135 teachers (85 males and 77 females) were surveyed regarding their ranked importance. the sample was randomly selected from among all teachers attending the in-service training centers in t...