PURPOSE The purpose of this paper is to examine the effect of the quality of senior management leadership on social support and job design, whose main effects on strains, and moderating effects on work stressors-to-strains relationships were assessed. DESIGN/METHODOLOGY/APPROACH A survey involving distribution of questionnaires was carried out on a random sample of health care employees in ac...

Despite the recent increase in focus on workplace bullying, research into the phenomenon referred to as ‘upwards bullying’ (i.e. managers who are bullied by their staff) has received modest attention. This paper presents the results from two studies, an interview and questionnaire study, into upwards bullying. In particular, the results in relation to the social support managers who had been up...

the purpose of this study was to explore the impacts of: knowledge management, senior managers, staff, technology, consensus, service customization, and integration, as the factors effecting customer relationship management (crm) implementation in parsian international hotels. in this study the population was composed of parsian hotels managers and experts. due to their small number (n=53), cen...

Strategic planning in the ‘post-net’ era creates new challenges for senior management, due to the need for faster speed of strategy planning and implementation, frequent, significant environmental changes, and more complex organizations. Enterprise strategy management (ESM) systems promise better planning support for senior management, but are still in their infancy. Present systems focus too m...

Purpose – Top management support is considered to be an area that has high impact on project success. However, previous studies have also stated that effective top management support practices may vary across industries. This paper focuses on top management support for projects executed in the software sector. The objective of this study is to identify those top management support processes tha...

This paper investigated how senior management is motivated to commit to information system (IS) security. Research shows senior management participation is critical to successful IS security, but has not explained how senior managers are motivated to participate in IS security. Information systems research shows pressures external to the organization have greater influence on senior managers th...

OBJECTIVES The purpose of the study was to examine the relationships among the psychological, social, and environmental factors influencing the utilization of senior centers among older adults in Korea. METHODS A questionnaire survey was administered to two types of older adults who lived in Seoul, Korea: 262 older adults who used senior centers (3 places) and 156 older adults who did not use...