The first objective in any financial organization is to improve performance, and performance evaluation also is one of the best ways to advance operations in organizations. By utilizing different methods of performance evaluation, organizations can evaluate the effectiveness and efficiency of processes that are in accord with strategic objectives. In addition, the performance evaluation instrum...

in the commercial banking activities, efficiency is an important issue for the bank managers, monitoring part and clients. this study has appraised the efficiency performance of the commercial banks in iran. the research method has been using windows data envelopment analysis with constant and variable returns to scale and input oriented model at the period of 1991-2006. the sample of study was...

in spite of the much investment on using it in banking and in spite of users’ easy access, reports show that some people do not use it. this problem shows the need to explore factors which determine the acceptance of internet banking system by users. the purpose of this study is to establish the relationship between perceived security and trust in internet banking from the viewpoint of female c...

value creation as an essential concept of value-based marketing has not been studied in iran commercial banks with no native measuring scale. this study aimed at develops a native scale for measuring value creation and the measures index’s amount in iran commercial banks. accordingly as a result of theoretical and exploratory studies a comprehensive scale was developed which shows dimensions of...

Dynamic network data envelopment analysis (DNDEA) has attracted a lot of attention in recent years. On one hand the available models in DNDEA evaluating the performance of a DMU with interrelated processes during specified multiple periods but on the other hand they can only measure the efficiency of dynamic network structure when a supply chain structure present. For example, in the banking in...

this research studies the impact of e-banking service quality on customer satisfaction and commitment. the aim of study is applicable, and given the importance of topic, 384 customers of saderat bank branches in tehran province who experienced the use of bank electronic services selected by sampling and randomly. by the use of a questionnaire, the data are collected. for evaluating questionnair...

the purpose of this paper is to develop a cognitive model, which identifies factors influencing users intention in mobile banking usage in iran. the proposed model in the study is formed based on using the highly validated technology acceptance model (tam) as the core research framework. the model determines the variables mobility (mob), reachability (rec), compatibility (com) and convenience (...