A potential retail operations strategy is to have a ‘‘dense’’ store. That is, a store that combines high product variety with a small footprint. Retail management desires smaller stores to provide the strategic benefits of convenience and speed to customers, but desires larger stores to provide high product variety. Noting the benefits of smaller, more numerous stores, several retailers well kn...

Multichannel retail is nowadays a widely discussed topic in the field of retail, driven by the recent boom of e-commerce. Consumer demand and competition have driven retailers to operate through multiple channels. It has been uncertain how the multichannel retail will impact the physical retail. This thesis provides a major contribution in finding out how the physical retail space is influenced...

In spite of its tremendous economic significance, the problem of sales staff schedule optimization for retail stores has received relatively scant attention. Current approaches typically attempt to minimize payroll costs by closely fitting a staffing curve derived from exogenous sales forecasts, oblivious to the ability of additional staff to (sometimes) positively impact sales. In contrast, th...

This paper assesses the e¢ciency of store characteristics in the supermarket industry using a model of store choice estimated with a consumer survey and a dataset of store characteristics. We measure the private gains to ...rms, and external impacts, of a series of counterfactual changes to store characteristics. The existing stores most pro...table to their ...rms are smaller and reduce consum...

Purpose: The purpose of the paper is to identify store format attributes that impact on store format choice when consumers conduct fill-in or major trips to buy groceries. By doing so, we take into consideration that consumers patronise multiple (store-based) formats depending on the shopping situation operationalised by the type of shopping trip. Design/methodology/approach: The paper adopts t...

“Hard discounters”are retail formats that set food prices even lower than ex- isting discount formats, such as Walmart and Target. O¤ering limited assortments and focusing on store-brands, these promise to change the competitive landscape of food retailing. In this paper, we study e¤ect of entry one hard-discount format on markups earned by existing stores, focusing several important grocer...

Acknowledgements We are grateful to Jonathan Reynolds, Andrew Alexander and Alan Hallsworth on comments of earlier drafts of this paper. We also appreciate the helpful feedback of two anonymous referees for the EAERCD 2013 conference and a further two referees for this journal. As always, all errors, where they exist, remain our own. This conceptual review paper explores food retail space satur...

Many research studies have been conducted in the area of retailing services, but there has been no research that takes into account both service quality and retail store features and identifies the factors that lead to customer satisfaction in food retail supermarkets. Customer satisfaction is defined as the extent to which a product or service meets or exceeds the customers’ expectations. The ...

Forecasting future retail sales is one of the most important activities that form the basis for all strategic and planning decisions in effective operations of retail businesses as well as retail supply chains. This chapter illustrates how to best model and forecast retail sales time series that contain both trend and seasonal variations. The effectiveness of data preprocessing such as detrendi...

This paper discusses and empirically evaluates the relevance of shopping-related logistics for consumers of store-based retail formats. Based on a literature review a conceptual model was developed and subsequently tested using a survey of more than six hundred consumers in the grocery retail sector. Respondents were those primarily responsible for grocery shopping in their households located i...