In an assessment of software process improvement (SPI) in 15 software smalland –medium-sized enterprises (software SMEs), we applied the broad spectrum of software specific and system context processes in ISO/IEC 12207 to the task of examining SPI in practice. Using the data collected in the study, we developed a four-tiered pyramidal hierarchy of SPI for software SMEs, with processes in the hi...

In the past, ISO 9001:1994, ISO 9002:1994 and ISO 9003:1994 were the standards used for certifying production organizations, but seldom in educational institutions, although it concerns the quality of products and service. The new standard ISO 9001:2000 introduces process approach to quality management. Definitions for quality in education, and examples of processes, according to ISO 9001:2000,...

the administrative, productive and many other company experienced exceeding evolution in management area. conducting quality management system according to iso 9000: 2000 on of these evolution process. thus in this paper tries to describe quality management paradigm from theoretic, structural an conceptual aspect then evaluated the relation between execution of quality management system and fin...

The paper addresses the issue of an efficient implementation and utilization of new management system parts into an existing landscape of standardized management system on the example of the integration of an energy management system (ISO 50001) into a quality management system (ISO 9001) and an environmental management system (ISO 14001). Therefore we conduct a comparative analysis of the ISO ...

Manufacturing companies in developing countries, irrespective of size or sector , often use ISO 9000 as a route to world-class status. Based on the results of an investigation by questionnaire in various manufacturing companies in Vietnam, the research is aimed to study if ISO 9000 implementation has any impact on improving the company competitiveness. Firstly, the study examines the situation ...

Background & Aims: Nowadays, new attitudes of clients, patients and students toward the quality of health care services, have led to unifying different systems in educational centers, which has been recognized as quality management system. The ISO standard series have created systems that integrate intra and inter organization processes to improve the quality of health services. The aim of the ...

The aim of our study is to review the published literature on establishment and implementation of ISO 9001 QMS in European hospitals, to study the availability of International Organization for Standardization (ISO) quality management systems (QMS) in Bulgarian hospitals and to outline the main advantages of ISO implementation in the hospitals in Bulgaria. The information on availability of ISO...

In 1987, the Geneva-based International Standards Organization (ISO) introduced the ISO 9000-series standards as a way to encourage product and service quality improvement and facilitate international trade. Since that time, ISO 9000 standards have gained international recognition and have been widely adopted by manufacturing and service industries. In December 1999, more than 340,000 ISO 9000-...