many of the so-called organizational strategies on which companies are dependent, are not endurable. these strategies may not be well structured and cannot stand the test of time. thus, making the right decision is extremely important for strategic planning. the proposed strategy formulation framework in this paper (fuzzy bsq) is a powerful management tool in strategic planning that integrates ...

What are the Best Practices of QFD? This was the driving question approx. a dozen experienced users of Quality Function Deployment (QFD) wanted to answer during various two-day workshops. The QFD Institute Germany e.V. (QFD-ID) had invited to come up for discussion on the Best Practices of QFD. The QFD-ID exists for almost 10 years now, but the origins of QFD and its successful application worl...

Quality function deployment (QFD) is a customer-driven approach, widely used to develop or process new product to maximize customer satisfaction. Last researches used linear physical programming (LPP) procedure to optimize QFD; however, QFD issue involved uncertainties, or fuzziness, which requires taking them into account for more realistic study. In this paper, a set of fuzzy data is used to ...

Quality function deployment (QFD) is the product development process to maximize customer satisfaction. The engineering design characteristics related to product performance are specified for this purpose. For dealing with the fuzzy nature in the product design processes, fuzzy approaches are applied to represent the relationships between customer requirements (CRs) and engineering design requi...