Service quality has been found to improve with trained staff, a proper customer feedback mechanism, and quick complaint resolution in business organisations. In India, people have skewed perception of the efficiency public sector service delivery as compared private The present study aims investigate impact on hotels. Research instruments such questionnaires, personal interviews, participatory ...

— According to advocates, eco-certification can stem environmental damages from tourism in developing countries. Yet we know little about tourism operators’ economic incentives to get certified. To help fill that gap, we use detailed panel data to analyze the Blue Flag beach certification program in Costa Rica where nature-based tourism has caused significant environmental damage. We use new ho...

Background Most states in the U.S. permit hotels to allow smoking in some guest rooms, and only five (Indiana, Michigan, North Dakota, Vermont, and Wisconsin) require that all hotel and motel rooms be 100% smoke-free (State and local 100% smokefree hotel and motel guest room laws enacted as of July 3, 2017). Little is known, however, about how hotels' smoking policies have been implemented. Thi...

Despite the significant impact of environment on the attractiveness of tourist destination, environmental stewardship is not always the top priority in the hotel industry as one of the most energy-intensive sectors of the tourism industry which contributes to the increasing quantity of air pollutants. Therefore, this study investigates the impact of ecological pull motives and service quality o...

Stefani Svaren Research Assistant School of Hospitality Business Management Washington State University Todd Hall 470 Pullman, WA 99164-4742 [email protected] Abstract This study analyzes the green practices of American hotels. As such, this study examines how eco-friendly, or green, hotels in the United States are in relation to no-cost or low-cost practices. Findings show that chain ho...

We analyze whether firms prefer collocating with incumbent firms when choosing among markets to enter, highlighting the role of resource-seeking as a motivation for collocation. We propose that entrants will locate near others possessing resources that can spill over, but will avoid locations where existing firms will exploit spillovers without contributing. To test these propositions, we analy...

The paper aims to analyze the differences in employees’ work stress and job satisfaction across the casino hotels and the non-casino hotels in Macau. Through questionnaires, the paper investigates total 400 employees from both casino hotels and non-casino hotels. Work stress and job satisfaction of employees in casino hotels and non-casino hotels are compared. Statistic techniques such as descr...

A qualitative study was conducted to investigate perceptions of environmental practices at hotels among tourists. A quota sample of fifteen mainland Chinese and fifteen English-speaking overseas tourists visiting Hong Kong were recruited for an interview. The results showed that saving energy, use of environmentally friendly materials, and not using single-use consumables were most frequently p...

due to increasing number of international tourists and the enhancing role of tourism in economies of countries and competing environment, recognizing determinants in attracting international tourists seems very essential than ever before. public and private sectors need to examine determinants and forecast tourism demand. the primary aim of this study is using econometric techniques to analyzin...

BACKGROUND Tourism is an important earner of foreign exchange in Jamaica; hence, the protection of the visitors' health is very important. A study of travelers to Jamaica in 1996 to 1997 found that travelers' diarrhea (TD) affected almost 25% of visitors. The Ministry of Health (Jamaica) initiated a program for the prevention and control of TD aimed at reducing attack rates from 25.0% to 12.0% ...