This paper presents politeness as a key social requirement for computer human interaction (CHI). Politeness is defined, in information terms, as offering the locus of control of a social interaction to another party. Software that creates pop-up windows is not illegal, but is impolite, as it preempts user choice. It is proposed that impolite software drives users away, while polite software att...

In order to examine potential acoustic cues for politeness in Japanese speech, F0 and temporal aspects of polite and casual utterances of two question sentences spoken by 6 male native speakers were acoustically analysed. The analysis showed that F0 movement of the ®nal part of utterances and speech rate of utterance were consistently di€erently used in these di€erent speaking styles across all...

Based upon a theoretical framework of politeness and face-threatening acts (FTAs), an ethnographic investigation of naturally occurring apologies and politeness strategies in Cuernavaca Spanish was accomplished. Using a modified version of BlumKulka et al.’s (1989) Cross-Cultural Speech Act Realization Project Coding Manual for Apologies and a corpus of (200) naturally occurring apology events,...

Using a discourse analytic qualitative approach, we investigated the naturally-occurring discourse that arose as part of two kinds of regular course activities, synchronous and asynchronous computer-mediated discussions. The messages contributed by members of a graduate course were analyzed for the kind of discourse functions and the kind of politeness strategies they displayed. Results indicat...

Politeness research to date has generally adopted one of two views: the “traditional” view based on the dual premises of Grice’s Co-operative Principle and speech act theory (Lakoff 1973, Brown and Levinson 1987 [1978], Leech 1983), or the “post-modern” view, which rejects these premises and substitutes them by an emphasis on participants’ own perceptions of politeness (politeness1) and on the ...

This study attempts to investigate politeness strategies and politeness markers in email-request sent byIranian male and female EFL learners to professors. The comparison between strategies used by malesand females in email-request were also analyzed. 52 actual emails of M.A students of TEFL studying atAzad University consisted the data in this research. To analyze the corpus, politeness strate...

politeness is a phenomenon which is common to all cultures. each culture has a different perception of what is polite and each language has various devices for expressing politeness. one of the important aspects of politeness which is the central focus of many studies is the polite behaviors of men and women. the focus of this study is on the politeness strategies of males and females from diff...

Politeness may play a role in tutorial interaction, including promoting learner motivation and avoiding negative affect. Politeness theory can account for this as a means of mitigating the face threats arising in tutorial situations. It further provides a way of accounting for differences in politeness in different cultures. Research in social aspects of human-computer interaction predict that ...

If politeness makes society a nicer place to be, by lubricating the interaction of its human parts, then the same is important for online society. As the Internet becomes more social, software can mediate social interactions, serve as a social agent or act as a personal assistant, but to succeed in these roles it must learn a new skill politeness. This article proposes politeness as the disting...

This study investigates the contribution of voice quality to the expression of “positive politeness” under varying conditions of relative social status between male speakers of Japanese. In previous studies, suprasegmental features have been found to express politeness. Bandwidth of the first formant (BW1) was also found to be relevant to perceived politeness. However, the association between B...