in recent years, the balanced score card (bsc) has been the focus of considerable methodology for strategic cost management in management accounting area since it was originally proposed by kaplan ,r.s. and norton, d.p. in 1992. bsc is an approach to performance measurement based on both financial and nonfinancial information from four perspectives which are called financial, customer, internal...

This paper demonstrates that the context within which performance measurement is used is changing. The key questions posed are: “Is performance measurement ready for the emerging context? What are the gaps in our knowledge?” and “Which lines of enquiry do we need to pursue?” A literature synthesis conducted by a team of multidisciplinary researchers charts the evolution of the performance measu...

Microfinance Institutions (MFIs) face unique challenges since it must achieve a double bottom line— outreach and sustainability. So is microfinance worthwhile or worthless? The proper performance measurement framework here is a better way to judge this than a simple measure of numbers. This paper seeks to present, to MFIs, a new rigorous performance measurement framework that incorporates the b...

to survive in today’s competitive environment, companies need continues improvement to achieve goals such as increasing the accuracy of targeting, improving product or service. however, there is no improvement guaranty without performance evaluation. an organization must assess current performance before embarking on any improvement. if it does not, it will have no baseline from which to determ...