Organizations need to maintain enduring and stable organizational identity to gain long-term success while must adapt quickly to the increasingly volatile environment as a critical condition for profitability and survival. Such ongoing paradoxical challenge concerning management of organizational identity has been left unaddressed in the existing literature. Drawing on the ambidexterity and org...

Purpose – The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental interventions. Design/methodology/approach – A longitudinal action research project was conducted. The empirical study consisted of three consecutive developmental interventions to support the collaborative dev...

In this paper we report a case study on how firms realize the business value of CRM by developing CRM-enabled ambidexterity to simultaneously pursue stability and develop adaptability. Results show that as the focal firm used CRM as a platform for standardizing operations and building routines, the top management team (TMT) and the operation team worked together to reflexively monitor the statu...

We investigated contextual organizational ambidexterity, defined as the capacity to simultaneously achieve alignment and adaptability at a business-unit level. Building on the leadership and organization context literatures, we argue that a context characterized by a combination of stretch, discipline, support, and trust facilitates contextual ambidexterity. Further, ambidexterity mediates the ...

Organizational ambidexterity still remains ambiguous in terms of the concept and vague in terms of feasible realizations, especially for SMEs. We analyze recent classifications of the concept and focus on cyclical ambidexterity as the appropriate means for SMEs to manage the tension between incremental and discontinuous innovation effectively. We argue that cyclical ambidexterity should be unde...

Balancing exploration and exploitation is a critical challenge that is particularly difficult for smaller, nascent organizations that lack the resources, capabilities, and experience necessary to successfully implement ambidexterity. To better understand how small and medium-sized enterprises achieve ambidexterity, we develop theoretical arguments that link organizational performance to strateg...

Organizational ambidexterity, defined as the simultaneous pursuit of exploitation and exploration, has become a very important topic in the study of organizations. Yet, as a recent and comprehensive review notes, “Despite the rapidly expanding number of studies referring to organizational ambidexterity, empirical tests of the ambidexterity–performance relationship remain scarce.” The contributi...

The simultaneous pursuit of paradoxical strategies is an emergent means of attaining competitive advantage. By nature, exploration and exploitation are fundamentally different, inconsistent and contradictory, thus reflecting an instance of organizational ambidexterity. We assert that IT capabilities act through different mechanisms to influence ambidexterity. To test our model, we selected to g...

information technology is a critical tool for companies to achieve the competitive advantage and organizational innovation. it capability provides an appropriate opportunity for retailers to improve their relationships with customers and progress firms’ performance. comes with advances in technology, retail industry by using information technology has changed its business process from tradition...