Pine chemical products, namely gum rosin and turpentine oil have become one of the main exported non-timber forest products (NTFPs) from Indonesia. As biggest pine producer in Indonesia, a State Owned Enterprise named Perum Perhutani is required to operate at its optimum capability. Hence, this study aims identify measure some dimensions operational capability that most influence on increasing ...

the study addresses performance control matrix (pcm) to determine service quality items of priority for improvement. most businesses focus on customer satisfaction when undertaking surveys of satisfaction and dissatisfaction, while generally neglecting employee satisfaction. therefore, this study develops an integrated model to improve service quality in taiwanese finance industry employees. a ...

by studying the evolution history of budgeting systems, you may discern three stages: in the first stage, controlling role of budget is regarded its major function. in the second stage, budget is considered as a means for management improvement. in the third stage, the role of budget is considered in economic planning, implementation of programs and government performance management. after worl...

this study attempts to examine the operational efficiency of thirty-two microfinance institutions in india. operational efficiency in microfinance institutions refers to how well microfinance institutions allocate the input resources. since the study is an exploratory nature, therefore, the data are collected from mix market on annual basis. it covers the seven-year period ranging from 2005-06 ...

This study examines the effects of operational innovation and quality management (QM) practices on organizational performance in healthcare organizations. More specifically, this study explores relationships of operational innovation and QM practices on organizational performance. The proposed research model was tested using structural equation modeling through a set of hypotheses, based on the...