The evaluation on nuclear power plant operational safety performance had great significance on whether the nuclear power plant operated safely or not. Currently the academic literatures on nuclear power plant operational safety performance are rare. Improved Fuzzy evaluation model which introduce confidence level had been used into the evaluation of nuclear power plant operational safety perfor...

Although the importance of the external IT environment has been recognized in the literature, there has been little effort to conceptualize the theoretical dimensions of this construct and develop operational indicators to measure it. Our research addresses this gap and seeks to develop the theoretical dimensions and operational measures for external IT environment and empirically validate them...

Social criteria have been proposed to evaluate the sustainability of operational initiatives in the process industry through an integrated Life Cycle Management (LCM) approach. Indicators for these social criteria are subsequently introduced. The calculation of the indicators follows conventional LCIA methods, and specifically the distance-to-target approach for normalisation, whereby a societa...

EXECUTIVE SUMMARY This paper introduces a framework developed for the waste management sector supported by Performance Indicators. It was designed in order to be coherent and articulate and to enable full integration of its information. These indicators proved to be a useful management tool. This framework includes 167 performance indicators (PI) divided into two types of information: 58 Contex...

Nowadays, with the presence of technology in the human life, organizational levels have received a lot of changes which affected the operational aspects and the organizational structures from traditional to modern. Therefore, this study investigated the role of technology management to predict operational performance as the most important sources for gaining competitive advantages. It aimed to ...

This article purports to investigate the relationship – in an empirical way – between the various operational indicators currently used for the management of call centers in Brazil and customer satisfaction. In this context, a set of call centers rendering services to a telecommunications company will be analyzed in order to verify which of their indicators are positively associated with custom...

Nowadays, with the presence of technology in the human life, organizational levels have received a lot of changes which affected the operational aspects and the organizational structures from traditional to modern. Therefore, this study investigated the role of technology management to predict operational performance as the most important sources for gaining competitive advantages. It aimed to ...