Customer relationship management (CRM) is one of the fastest growing management approaches which can lead to stronger competitive position, resulting in larger market share and profitability. In this study, CRM efficiency among the customers of the Iranian banks is analyzed using a network data envelopment analysis (NDEA) approach. To implement CRM in the NDEA model, input, intermediate and out...

having a comprehensive evaluation model with reliable data is useful to improve performance of supply chain. in this paper, according to the nature of supply chain, a model is presented that able to evaluate the performance of the supply chain by a network data envelopment analysis model and by using the financial, intellectual capital (knowledge base), collaboration and responsiveness factors ...

In this study an envelopment form of NDEA model is used for efficiency measurement of bank branches. So, a slack based NDEA model introduced by Tone and Tsutsui (SBM-NDEA) is nominated for its mathematical model. But according to the new categorization of the efficiency measurement factors introduced in this paper and also regarding some previous reviews on SBM-NDEA model, the model will be mod...

Network data envelopment analysis (NDEA), one of the most important branches recent DEA developments, has been developed for examining decision making units (DMUs) a system with complex and internal component divisions. In this study we apply maximin strategy to network at two levels. At individual DMU level, evaluate system’s performance by maximizing minimum divisions efficiencies, which is b...

Data envelopment analysis (DEA) measures the relative efficiency of decision making units (DMUs) with multiple inputs and multiple outputs. DEA-based Malmquist productivity index measures the productivity change over time. We propose a dynamic DEA model involving network structure in each period within the framework a DEA. We have previously published the network DEA (NDEA) and the dynamic DEA ...

The data envelopment analysis (DEA), which is based on mathematical programming, employed to measure the relative efficiency of several homogeneous decision-making units (DMUs) with multiple inputs and outputs. There has been extensive research developing classical DEA models for various forms conditions. For example, ranking such as cross have proposed address shortcomings initial basic models...

In the performance evaluation process, using the classic data envelopment analysis (DEA) models, decision making units (DMUs) are considered as black boxes. While in many cases and different applications such as investment funds, banks, insurance companies, etc., DMUs have a network structure. In addition, in many network structures, some of the indicators used to calculate the efficiency...

In this paper, new Network Data Envelopment Analysis (NDEA) models are developed to evaluate the efficiency of regional electricity power networks. The primary objective of this paper is to consider perturbation in data and develop new NDEA models based on the adaptation of robust optimization methodology. Furthermore, in this paper, the efficiency of the entire networks of electricity power, i...

Having a comprehensive evaluation model with reliable data is useful to improve performance of supply chain. In this paper, according to the nature of supply chain, a model is presented that able to evaluate the performance of the supply chain by a network data envelopment analysis model and by using the financial, intellectual capital (knowledge base), collaboration and responsiveness factors ...