Article history: Received 3 December 2010 Available online 4 March 2011 The present study investigates the relationship between the emotional labor strategies surface acting and deep acting and organizational outcomes, specifically, employees' overall job performance and turnover. Call center employees from two large financial service organizations completed an online survey about their use of ...

Pork producers have identified the indoor environment as one of their highest concerns within the industry, citing it as one of the adverse factors in recruiting and maintaining qualified people to work in swine facilities. Producers frequently name air quality problems as prime causes for high employee turnover in the swine production industry. Clearly, efforts to improve air quality in swine ...

In knowledge-driven industrial markets employee turnover is often quite high despite each firm’s interest in restricting knowledge flow resulting from employee departures. We present a dynamic contracting and matching model of the employment relationship between a firm and a worker (engineer) that provides an equilibrium explanation for high turnover. Incompleteness of the contracting relations...

Labor law implementation has a basic role in increasing employment stability, decreasing turnover, and managing the employer-employee relation, which increases the productivity levels in any organization. In this paper, the importance of implementing the labor law in the Lebanese pharmaceutical sector, in the two main divisions, sales (medical representative) and community pharmacies is discuss...

This Discussion Paper is issued within the framework of IZA's research area *HQHUDOO/DERUU (FRQRPLFV Any opinions expressed here are those of the author(s) and not those of the institute. Research disseminated by IZA may include views on policy, but the institute itself takes no institutional policy positions. The Institute for the Study of Labor (IZA) in Bonn is a local and virtual internation...