In this paper, we will focus on the importance of management of knowledge held by the organization’s human resources and gained through experience and practice. For this issue, we propose a model for software best practices’ integration in a Knowledge Management System (KMS) of a Software Development Community of Practices (SDCoP). This model aims on the one hand, to integrate human, organizati...

Identifying and sharing best practices in a domain means duplicating successes, which help people, learn from each other and reuse proven practices. Successful sharing of best practices can be accomplished by establishing a collaborative environment where users, experts and communities can interact and cooperate. A detailed review of previous research in best practice knowledge management shows...

While Customer Relationship Management (CRM) refers to building strategies and tools for managing relationships with customers, Customer Knowledge Management (CKM) refers to strategies that help companies derive valuable insights about customers that get stored in the form of customer data / information to be shared across the value chain, which when preserved would become a knowledge repositor...

Knowledge Management (KM) is a process that deals with the development, storage, retrieval, and dissemination of information and expertise within an organization to support and improve its business performance. Organizations are realizing that knowledge is a crucial resource for organizations and it should be managed judiciously. Organizations need to harness knowledge not only to stay competit...

in the knowledge-based era knowledge management (km) is considered as the primary task of organizations that strive to utilize of their intellectual capitals effectively. hence it is vital to understand carefully the appropriate contexts and enablers of knowledge management practices. human- social factors are among most influential factors that their effects are as important as structural and ...