The purpose of this study is to investigate the level of knowledge management (KM) maturity of credit unions. The application of a maturity model to fifteen credit unions in North America revealed that an overall level of KM maturity of credit unions is at an early stage of development, but there are signs of future improvement. Credit unions attempt to increase their efficiency through KM solu...

Every firm learns through firm specific methods. This learning process is operationalized by firm’s knowledge management practices. Therefore, knowledge to result in successful learning should be assisted by a combinative framework which can enhance a firms’ absorptive capability. This in turn will play a decisive role for achieving competitive advantage. Current literature in strategic managem...

Knowledge is a valuable corporate asset and must be properly managed. No generally accepted methodology exists for assessing the maturity of an organization with respect to the management of its knowledge resources. This paper develops and tests an instrument that organizations can use to self-assess their knowledge management maturity (KMM). Five levels of maturity are defined. These levels ar...

Knowledge is considered as a strategic resource in the current economic age. Strategies, practices and tools for enhancing Knowledge Management (KM) became one important issue for organizations. Despite the demonstrated role of communities in sharing, capturing and creating knowledge, the literature is still missing instruments for assessing their maturity. Even if several knowledge-oriented ma...

The Knowledge Maturity Model is a first approach to evaluate the state of the art within a company in the KM domain, taking in account all the multiple aspects of a KM strategy. The KMM proposed here has been elaborated from previous works by Thomson CSF and Microsoft, by the French Knowledge Management Club (“Club Gestion des Connaissances”), composed of several companies involved in KM in the...

Research Article Ing-Long Wu National Chung Cheng University [email protected] Ya-Ping Hu National Chung Cheng University [email protected] Healthcare organizations are essentially associated with highly knowledge-intensive property, and hospital professionals are key to providing high-quality care to patients. KM-enabled performance for hospital professionals is the major concern of se...

This conceptual paper in sustainable business research introduces a business sustainability maturity model as an innovative solution to support companies move towards sustainable development. Such model offers the possibility for each firm to individually assess its position regarding five sustainability maturity levels and, as a consequence, build a tailored as well as a common strategy along ...

Knowledge management is used as underlying theory to develop a set of key process areas for a supplement to the CMM in small or medium sized enterprises (SME) that develop software. These processes involve a focus on managing knowledge capability rather than traditional project management. A longitudinal case study provides evidence that current practices have already established the feasibilit...

Knowledge is not manageable as if it was a data or information. Consequently, Knowledge Management (KM) must address activities that utilize and create knowledge more than knowledge by itself. With regard to this issue, we elaborated a sociotechnical approach of Knowledge Management within the enterprise, and we synthesized it into an empirical model called Model for General Knowledge Managemen...