This article seeks to develop a framework for a Knowledge Management (KM) strategy in an emerging economy, viz. the Arab region, and to propose a framework for a successful KM strategy in such a sociocultural context. To achieve the objectives of the study, a conceptual KM strategy framework was proposed and described; it was then illustrated using a case study. The paper adopts a case study ap...

as libraries at ferdowsi university of mashhad in iran experienced the transition from traditional libraries to modern electronic libraries, knowledge management (km) was employed as an approach in managing these libraries from 1999-2004. this approach is explained under four headings: organizational knowledge, knowledge presentation, knowledge dissemination, and knowledge application and the o...

This paper presents a Knowledge Management Capability framework based upon an empirical case study conducted at a CMM Level 5 software project organisation. The paper discusses the development of the organisation’s knowledge management (KM) initiative from its initial state, to an organisational state where the KM practices are institutionalised and embedded within the daily activities and work...

Knowledge management (KM) is a core competency that determines the success of small and medium-sized enterprises (SMEs) in this knowledge-based economy. Instead of competing on the basis of physical and financial capital, the success of SMEs is influenced by the knowledge, experience and skills of the owners and its employees. Unfortunately, many SMEs are still struggling with KM implementation...

We propose a theoretical reference framework for a Knowledge Management (KM) Information Technology (IT) system in organizations. We take a holistic perspective on KM and derive the required features for the framework from KM-related research in psychology, business management and computer science. We propose classifications of organizational knowledge and knowledge entities (sets of people) ei...

The increasing importance of Knowledge Management (KM) has prompted many researchers to examine facets of the topic. However, understanding the acquisition of KM software in organisations and particularly the factors and conditions that affect the acquisition process has been largely ignored in the literature. Here we argue that incorporating an understanding of issues relating to KM software a...

Demonstrating the value of knowledge management (KM) to the organization represents an elusive challenge. In part, this challenge is due to the nature of knowledge management itself and the difficulty in creating direct linkages between knowledge sharing and sales growth or productivity. But it is also undoubtedly due to misaligned KM activities. This paper first reviews the current state of me...

This study describes the restructuring initiative to create knowledge about organic customer profile as well as to identify relevant knowledge in supporting company’s need to target customers who accept organic products within knowledge management and customer relationship Management (KM-CRM) framework. Searching for cross-case pattern toward three organic products companies was conducted to ge...

Purpose – Competitive advantage can be gained in several ways including gaining a knowledge advantage (K-Adv). This paper sets out to report on the first stage of broad study to assess the effectiveness of implementing an enterprise resource planning system (ERP) from a knowledge management (KM) perspective. Design/methodology/approach – The study used a survey of a small but representative gro...

Traditional knowledge management has been characterized by a primarily top down approach. However, this approach is starting to be too far from people expectations. Web 2.0 technologies are changing the way people are communicating and collaborating, offering a more flexible virtual environment. The adoption of these technologies inside a company is called enterprise 2.0. This research explores...