GQM+Strategies is an approach that aligns the business goals at each level of an organization to strategies to achieve overall business goals and assesses the achievement of such goals. Strategies are extracted from business goals based on rationales (contexts and assumptions). Using the proposed approach, which refines the GQM+Strategies model by extracting rationales based on the analysis of ...

Convergence represents a dominant force in the evolution of the ICT industry. Under convergence, the identification and analysis of strategies to efficiently leverage firm resources and to configure firm cooperations represents a challenging task. Diversification is considered a central firm strategy with regard to convergence. Former research has mainly focused on the phenomenon of ICT converg...

In this research we investigated the extent to which Microfinance Institutions (MFIs) use ICT to deliver business services and train staff. We performed literature review on ICT for business service delivery and staff skills development in MFIs. We next investigated the actual ICT usage by MFIs in Uganda with focus on ICT literacy, business applications, and planning. We used questionnaires to ...

Information and communication technology (ICT) can make rapid changes in government processes, especially in developing countries. Basis of ICT development is composed of ICT infrastructure, ICT hardware, software & information system, human resource, ICT Security. ICT strategies and ICT plans should be evaluated to align with organization visions and missions in order to achieve effective use ...

The strategic role of Information and Communication Technologies (ICT) is growing in various companies. Small and Medium Enterprises (SMEs) adopt ICT solutions to support their processes and to improve their products and services. Because of SMEs’ scarce resources and inadequate ICT competencies, they need support from ICT suppliers in the ICT adoption process. Little att...

The power consumption of ICT is still increasing. To date, it is not clear if the energy savings through ICT overbalance the energy consumption by ICT, or not. Where manifold efforts of Green IT address the environmental aspects of sustainability considering computer hardware, there is a lack of models, descriptions, or realizations in the area of computer software. In this paper, we propose a ...

Regional economies and communities are facing increasing economic, social and cultural hardship in many parts of the world as economies adjust to the demands of the new orders of commerce and governance. A part of this is the paradox that regional economies and communities can be either enhanced or disadvantaged by information and communication technologies (ICT) products and services. The pote...

Public sector information and communication technologies (ICT) cost taxpayers in the United Kingdom (UK) over £16 billion annually and are responsible for between 35-38% of ICT-related Greenhouse Gas (GHG) emissions. While the UK’s Greening Government ICT Strategy is regarded as an exemplar in regard to the latter, the Government ICT Strategy addresses the former in terms of eliminating the unn...