Leisure travelers increasingly prefer to book hotel online when considering the convenience and cost/ time saving. This research examines the direct and mediating effects of brand image, perceived price, trust, perceived value on consumers' booking intentions and compares the gender differences in online hotel booking. The outcomes confirm most of the direct and indirect path effects and are co...

background: the hospitality design of a hospital is a complex process that depends on careful planning, systematic thinking, and consideration of various factors. this study aimed to determine the viewpoints of patients and their relatives on factors affecting hospital hotel services in iran in 2015. the results of this study can be used to design a suitable model for the assessment and improve...

service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

The Cardiac Centre Shisong organizes an open door day in Hilton Hotel Yaounde Tantchou Tchoumi Jacques Cabral, Appolonia Budzee, Ambassa Jean Claude, Fanka Marcel, Mbidzenyuy Julius Peter, Ngoran Henry St. Elizabeth Catholic General Hospital, Cardiac Centre Shisong, Kumbo, Cameroon Corresponding author: Tantchou Tchoumi Jacques Cabral, St. Elizabeth Catholic General Hospital, Cardiac Centre Shi...

background: in 2012, switzerland changed from retrospective to prospective hospital payment based on diagnosis related groups (drgs), following the example of the united states, australia, and germany. as in these countries, the objective of this transition was to motivate hospitals to improve efficiency by making them bear financial risk to some extent.objective: this contribution seeks to fin...

In this paper solar assisted heating and absorption cooling system and domestic hot water needs for a hotel having fifty rooms in Antalya have been investigated. First of all, solar radiation and meteorological data for Antalya and heating and cooling loads of the hotel building are given. For the heating cycle, active systems using liquid as the working fluid; and for the cooling cycle, solar-...

BACKGROUND There is an increasing demand for surgery of degenerative spinal disease. Limited healthcare resources draw attention to the need for cost-effective treatments. Outpatient surgery, when safe and feasible, is more cost effective than inpatient surgery. OBJECTIVE To study types and rates of complications after outpatient lumbar and cervical spine decompressions. METHODS Complicatio...

This paper addresses the issues of hotel operators identifying effective means of allocating rooms through various electronic channels of distribution. Relying upon the theory of coercive isomorphism, a think tank was constructed to identify and define electronic channels of distribution currently being utilized in the hotel industry. Through two full-day focus groups consisting of key hotel el...

Nowadays web services technology is widely used to integrate heterogeneous systems and develop new applications. Here an application of integration of hotel management systems by web services technology is presented. Digital Hotel Management integrates lots of systems of hotel industry such as Ordering System Kitchen Order Ticket (KOT), Billing System, Customer Relationship Management system (C...

To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market), it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaini...