Developers of assistive technology products need to ensure that their offerings meet the requirements of end users, and that usability issues have been discovered prior to manufacture. This may be difficult for SMEs (Small Medium Enterprises) who may lack the necessary skills and resources required to plan and conduct an evaluation. To assist SMEs in the assistive technology market, a stand alo...

Automated help desk systems should retrieve exactly the information required to assist a user as quickly and as easily as possible be it for a lay user who knows little about the domain or for an advanced user who requires more specialized information. Automated help desk systems should also be easily maintainable, as knowledge in domains where help is required often changes very rapidly, for e...

Most studies of professional help use among black Americans fail to describe this group's relationship to blacks experiencing distress but not requesting professional help, and generally ignore the salience of informal social support processes. A more comprehensive understanding of black help-seeking behavior would come from an approach which describes both the users and nonusers of formal help...