introduction: consumers have referred to the web to learn how they can improve their health, prevent disease and learn details about specific diseases. while efforts are being made to monitor information found on the web especially with the emergence of her: electronic health record in iran, they are not enough to cover every web site with health information. as a result, it was decided to eval...

background and objectives: effective nurse-physician communication is essential for provision of high quality clinical care. research into nurse-physician communication is a new field in iran, and the importance of the issue calls for further investigation. in response to this necessity, this study aimed to assess nurses’ perception of nurse-physician communication in teaching hospitals affilia...

background:patient concerns represent opportunities for improvement in orthopaedic care. thisstudy’s objectiveis to identify the nature and prevalence of unsolicited patient complaints regarding orthopaedic care ata tertiary referral hospital. the primary null hypothesis that there are no demographic factors associatedwith complaint types was tested. secondarily we determined if the overall com...

compassion is central to the purpose of medicine and the care of patients and their families. compassionate healthcare begins with compassionate people, but cannot be consistently provided without systemic changes that enable clinicians and staff to collaborate and to care. we propose seven essential commitments to foster more compassionate healthcare organizations and systems: a commitment to ...

Background The main purpose of this study was to identify factors that influence healthcare quality in the Iranian context.   Methods Exploratory in-depth individual and focus group interviews were conducted with 222 healthcare stakeholders including healthcare providers, managers, policy-makers, and payers to identify factors affecting the quality of healthcare services provided in Iranian hea...

introduction: to promote the processes of providing medical services, patient's rights and establishing uniformity in treatment policy, the evaluation quality indexes were communicated to all general hospitals in 2002. this study evaluates the implementation of managed care guideline before their communication as evaluation quality indexes of hospitals and their relationship with communication ...

results the results showed that the means of patients' expectations were more than their perceptions of the quality of provided services in all dimensions, which indicated that there were gaps in all dimensions. the highest and lowest means of negative gaps were related to empathy (-0.52 ± 0.48) and tangibility (-0.29 ± 0.51). in addition, among the studied patients' demographic characteristics...

introduction: methodologically correct assessment of patient satisfaction (ps) plays a crucial role for quality-improvement purposes. evaluation of iranian literature on emergency department’s ps resulted in an emerging need for developing a new instrument with satisfactory psychometric properties. the present study, aimed to develop and initially validate a scale to measure ps in emergency dep...

introduction: health care organizations, especially hospitals, must focus on patient safety as their main strategy. cultural change is the most important challenge that they are faced with in creating a safe system. the present article aims to improve the patient safety culture with an assessment of the safety in fatemeh zahra hospital, najafabad, iran. methods: this descriptive and cross-secti...

background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...