This paper examines the influence of cultural, organizational and automation capability upon human trust in, and reliance on, automation in the context of an extended case study of the US Air Force Automatic Ground Collisions Avoidance System (Auto-GCAS). The paper focuses on the analyses of the system’s developmental history and the perspectives of engineers involved in its development. Key fi...

Ours is, at its heart, a profession of service predicated on mutual trust. All too often policies aimed at resolving a particular problem in health care are inadequate not because they fail at what they were intended to do, but rather because of the unintended consequences, both direct and indirect, that are inevitable in complex systems where competing interests preclude unity of purpose. Ulti...

Our review surveys a range of human-human relationship models and research that might provide insights to understanding the social relationship between humans and virtual humans. This involves investigating several social constructs (expectations, communication, trust, etc.) that are identified as key variables that influence the relationship between people and how these variables should be imp...

Dynamic interactions in complex service-oriented systems increasingly demand for automated adaptation techniques to optimize resource discovery and selection. We describe a science collaboration scenario that applies mechanisms for adaptive information sharing, and introduce an adaptation approach that accounts for emerging trust relations based on varying interaction behavior of collaboration ...

This paper discusses a case study that examined the influence of cultural, organizational and automation capability upon human trust in, and reliance on, automation. In particular, this paper focuses on the design and application of an extended case study methodology, and on the foundational lessons revealed by it. Experimental test pilots involved in the research and development of the US Air ...

Failure to communicate openly and accurately to members of the healthcare team can result in medical error. The purpose of this study was to explore the impact of nursing characteristics and environmental values on communication in the acute care setting. Nurses (n = 135) on four medical-surgical units in two hospitals completed a survey asking nurses' perceptions of communication, work environ...

Increasing focus on health equity is placing a spotlight professionals' roles. Recent public crises-the opioid epidemic, maternal mortality, and the COVID-19 pandemic-have renewed racial ethnic inequity underscored that trust foundational to professionalism. Organizational, system, policy reform demand professionalism be redefined in terms of its capacity motivate professions education clinical...