This paper discusses taxpayer satisfaction with an online system for filing individual income tax returns. Online tax-filing system quality encompasses information, system, and service qualities, which are the antecedents of user satisfaction with any system. To measure online tax-filing system quality, a secondorder measurement model was tested using higher-order confirmatory factor analysis. ...

Many countries have introduced e-filing of tax returns to help citizens fulfill their responsibilities toward the government. However, despite the presence of such e-services, researchers argue e-filing of taxes is not popular among the public, especially in developing countries like Malaysia, because of the high perceived risk associated with the service. The lack of coordinated efforts on the...

OBJECTIVE "Classic" articles remain an important resource in teaching psychiatry. But, such materials are often buried in a faculty member's filing cabinet, effectively lost in today's world of instant access. We attempt to recover these materials through a marriage of traditional reading lists and contemporary technology. METHOD The authors created a sharable electronic filing cabinet to sto...

The purpose of this study is to empirically reveal strategies of students' organization of learning-related digital materials within an online personal information archive. Research population included 518 students who utilized the personal Web space allocated to them on the university servers for archiving information items, and data describing their directory hierarchies. Several variables fo...

In recent years, Malaysian government has increasingly benefited from information technology to enhance their services, known as electronic government (egovernment). However, despite considerable investment, citizens’ adoption rate is still not as expected. Tax e-filing system is one of the critical e-government services, which assists taxpayers in filing their tax returns electronically each y...

We investigate how intellectual property (IP) enforcement against open source software (OSS) projects affects OSS adoption. We hypothesize that adoption of OSS sharing similar technological features with the litigated OSS technology and OSS typically used within organizations and complementary with the litigated OSS would be disproportionately affected by IP enforcement. We examine two widely p...

We describe a prototype system we have developed that incorporates best practices identified from a 2003 study of both public and private E-tax filing websites hosted in the USA. Our motivation is to investigate the current low functionality and low penetration usage of online tax filing, an increasingly important webapplication. We identify critical security and usability features in current u...