Over the past decade, Internet shopping has grown substantially. Although the fast advancing information infrastructure makes the connectivity possible to reach almost anywhere in the world, it does not necessarily ensure a successful development of Internet shopping platform for every Internet shoppers. The important factor that could influence the diffusion of Internet commerce can be the dif...

We propose an analytical model of multi-store shoppers buying items from their shopping lists; specifically, “common items” that are available at competing stores. Multi-store shoppers buy some common items at the first store they visit, others are deferred to a competing store. These buying decisions depend on the prices observed at the first store and uncertainty about savings if purchases ar...

The growth of online transactions coincides with the rise of cyber-criminals’ intent on stealing consumers’ personal and financial data. This fosters fear of online identity theft (FOIT), which in turn may lead to changes in consumer behavior and negatively affect e-business performance. This research aims to identify empirically derived segments of FOIT-prone consumers. Using a large sample of...

In this paper, we propose an automated and scalable garment recommender system using real time in-store videos that can improve the experiences of garment shoppers and increase product sales. The video-based automated recommender (VAR) system is based on observations that garment shoppers tend to try on garments and evaluate themselves in front of store mirrors. Combining state-of-the-art compu...

Mobile shopping is getting more and more popular. However, the number of mobile users is not parallel to the number of mobile shoppers. The reason of this phenomenon may be that mobile shoppers frequently concern about security while conducting mobile transactions. The current study aims to explore Trust Transference Facilitators (TTF) that can be used to persuade non-mobile shoppers into mobil...

As the number of Chinese online shoppers increases, it becomes increasingly important to understand their decision-making processes. The factors that influenced the purchasing behaviour of 190 online shoppers were studied. Our research showed that the ease of use of a website, the quality of product information provided the entertainment value and perceived trust all greatly enhanced the satisf...

Abstract: The true intention, i.e. positive and negative, of shoppers was identified from conversational dialogue speech between shoppers and salesperson. Since the speech characteristics have subtle difference only, it is important to learn discriminant features from speech signals. Starting from statistical features of speech pitch, amplitude envelop, and their temporal changes, the discrimin...

Online retailing is a rapidly expanding business. There are three major purchasing channels for online shoppers to choose when they conduct online purchasing: (1) shopping in online stores, (2) bidding in online auctions, and (3) direct purchasing in online auctions. Each channel has its strengths and weaknesses, and suits different kinds of online shoppers. This article explores the relationsh...

End-user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems, where in addition to being a customer, the shoppers play the role of end-users. Shoppers may not come back to or make a purchase on a Web site if they have an unsatisfactory experience. In this research, we focus on this ...