Correspondence: Anne McQueen, Nursing Studies, University of Edinburgh, 31 Buccleuch Place, Edinburgh EH8 9JT, UK. E-mail: [email protected] McQUEEN A.C.H. (2004) Journal of Advanced Nursing 47(1), 101–108 Emotional intelligence in nursing work Background. Emotional labour has been widely accepted in the literature as part of nursing work, however the contribution of emotional intelligence in ...

The main objective of this study was to determine if emotional labour has become a criterion in performance appraisal, job description, selection, and training schemes in the hotel industry in Nigeria. Our main assumption was that majority of hotel organizations have not built emotional labour into their human resources management schemes. Data were gathered by the use of structured questionnai...

There is an emerging consensus that caring and compassion are under threat in the frenetic environment of modern healthcare. Enabling and sustaining compassionate care requires not only a focus on the needs of the patient, but also on those of the care giver. As such, threats and exhortations to health professionals are likely to have limited and perverse effects and it is to the organisational...

The rapid rise of the service sector, and in particular the call centre industry has made the study of emotional labour increasingly important within the area of occupational stress research. Given high levels of turnover and absenteeism in the industry this article examines the emotional demands (emotional labour) of call centre work and their relationship to the job satisfaction and emotional...

Drawing on a case study conducted in a private residential care home, this article examines the emotional labour of care workers in relation to the moral construction of care and the practical experiences of work. An examination of the company's discursive attempts to construct, manage and demarcate its employees' emotional labour was carried out alongside an exploration of the carers' own inte...

This study introduces the concept of emotional labour, theoretical underpinnings its delineation and connections to emotion regulation brings it into context parenthood. Emotional labour was originally described by sociologists in a work environment which requires one consciously influence one’s emotions when interacting with customer or client. The connection psychological theories allowed for...