NEW APPROACHES FOR PERFORMANCE EVALUATION USING DATA ENVELOPMENT ANALYSIS ÖZPEYNİRCİ, N. Özgür M. Sc. Thesis, Department of Industrial Engineering Supervisor: Prof. Dr. Murat KÖKSALAN

The evolution of electronic commerce has led to expanding online markets due convenience, incentives, greater access information, broader selections, competition, pricing, product quality, and lead time, i.e., the time that it takes deliver products after an order is placed. However, have captured less attention in environments where consumers are concerned about security privacy their personal...

Background: Emergency department congestion is among the major barriers to receiving nursing care for high-priority conditions, like ischemic heart disease. Therefore, it can affect patients’ satisfaction with the quality of care. This study aimed to investigate satisfaction with emergency care among patients with ischemic heart disease. Methods: This cross-sectional study was conducted on 600...

Resilience is the intrinsic ability of a system to adjust its functioning prior to, during, or following changes and disturbances so that it can sustain required operations, even after a major mishap or in the presence of continuous stress. As an emergent property of systems that is not tied to tallies of adverse events or estimates of their probability, resilience provides the means for organi...

In the paper we evaluate the technical efficiency of Italian hospitals for the years 1995 to1998. We adopt parametric and non-parametric approaches to evaluate the impact of different ownership structures on the hospital technical efficiency. We use Data Envelopment Analysis with an output oriented model (more appropriate within a PPS system) for the non-parametric approach. We also adopt a par...