Automobile industry in Taiwan has the characteristics of capital and technology intensive, strong operation management capability, close relationship supply chain and has played a critical role in the international market. Since there are hundreds of the first-tier suppliers and thousands of the second-tier suppliers, this leads automobile industry to be one of the most important industries in ...

This study examined the impact of E-CRM on customer loyalty with mediating effect satisfaction in banking industry. Customer is important for because when customers are satisfied services offered by their service providers, relationship gets stronger which further leads to positive word-of-mouth. The data was collected using purposive sampling from 836 banks’ who were and analyzed structural eq...

With the change and globalization of the internal and external environments and the application of the information network technology, the internal and B2B business models of the domestic machinery industry have been completely changed, and such key factors as ‘Innovation’, ‘Speed’ and ‘Flexibility’ have become the key values of the future competition in the machinery industry with e-Business a...

As a supplementary strategy for Mass Customisation (MC) in Customer Relationship Management (CRM) we propose an active approach to E-Commerce, the so called Push Concepts, where the supplier assumes the control during interactions with the customers. In this article we firstly describe the nature, the concepts and technical implementations of Push Principles in a meta-framework. After a short d...

Due to the rapid growth in the electronic business, information technology has become necessary for building efficiency and effective transactions among organizations. Consequently, Cloud Computing (CC) becomes a very important area to achieve the organization’s performance. The process of integration between Cloud Computing (CC) and the Customer Relationship Management (CRM) is a new research ...

Do the same website qualities determine end-user satisfaction – and through satisfaction, consumer loyalty – across the e-government and e-business domains, or do these different groups of consumers seek different things? This question is an important one, as considerable pressure is currently being placed on e-government to improve by better emulating the private sector, while at the same time...

For an electronic business (e-business), customer satisfaction can be the difference between long-term success and short-term failure. Customer satisfaction is highly impacted by Web server availability, as customers expect a Web site to be available twenty-four hours a day and seven days a week. Unfortunately, unscheduled Web server downtime is often beyond the control of the organization. Wha...

The purpose of this research is to better understand reseller/integrator organizations in the IT distribution channel and some of the factors that may impact their ability to move into and successfully operate within the ebusiness marketspace. Reseller organizations have had a strong motivation for moving into the e-business space due to dramatically declining margins. In this study, a survey w...