Customer centricity has long been a guiding principle for many businesses. However, it is usually limited to marketing existing products with as strong a customer focus as possible. Corporate strategy remains basically product-centered. Customers typically have a fractured view of an enterprise. Conversely, the enterprise has only a splintered view of the customer, determined by different custo...

A Privacy Preserving ECommerce Oriented Identity Management Architecture

Summery Beginning from the e-government framework, this paper discusses the knowledge management for e-government development in significance and role. On this basis, the knowledge management conceptual model based on the e-government environment is setup, as well as the three sub-systems of the model, such as knowledge collection, knowledge arrangement and application, are analyzed.

This paper presents an overview of e-commerce with a focus on maritime industry. It describes potential influence of the established financial services industry in the evolution of a new business model, and summarizes e-commerce motivated alliances, mergers, and partnerships in the industry. Given the formative nature of e-commerce technology, it is suggested that the maritime industry strike a...

We present the general knowledge management model typical for central as well as local government agencies pre-requisite for successful implementation of knowledge management initiatives. We show that knowledge management systems comprising intelligent workflow management features are necessary to provide sufficient level of support for administrative knowledge processes. We conclude with a bri...

Supply chain management (SCM) has rapidly emerged as the central field of competition in many industries and has captivated the top executives of companies in the recent past. Electronic commerce (EC) technologies have the potential to revolutionize how firms coordinate and manage their supply chain activities. This paper focuses on the emerging paradigm of Internetenabled supply chain manageme...

The notion of the "stakeholders" of the firm has drawn ever-increasing attention since Freeman published his seminal book on Strategic Management: A Stakeholder Approach in 1984. In the understanding of most scholars in the field, stakeholder theory is not a special theory on a firm's constituencies but sets out to replace today's prevailing neoclassical economic concept of the firm. As such, i...

This paper is about the development and use of an ontology of egovernment services. We identify the knowledge required to deliver egovernment transaction services. Based on the SmartGov project, we describe the use of a domain map to assist in knowledge management and motivate the use of an ontology as a domain map. We describe the development of the egovernment service ontology and give a few ...

Electronic commerce is conceived as one of the major channels for performing commerce on a global scale, and the area is rapidly evolving. Currently, transferring and processing electronic data is handled separately from the enterprise support system, e.g., workflows, thus blurring the actual functionality of the supply chain. In this paper we propose an extension of a standard workflow model t...