OBJECTIVE To evaluate the transport of children in automobiles and the use of child restraints systems (CRS). METHODS This is a transversal descriptive study which included 200 vehicle drivers who carried 0-10 year old children in the city of São Luis, MA, Brazil. The drivers' passengers' and children's features were properly identified. The children's transportation using CRS were analyzed a...

One of the basic concepts in marketing is the concept of meeting customers’ needs. Since customer satisfaction is essential for lasting survival and development of a business, screening and observing customer satisfaction and recognizing its underlying factors must be one of the key activities of every business. The purpose of this study is to recognize the drivers that effect customer satisfac...

This study examines the relation between measurement system satisfaction, economic performance, and two general approaches to strategic performance measurement: greater measurement diversity and improved alignment with firm strategy and value drivers. We find consistent evidence that firms making more extensive use of a broad set of financial and (particularly) non-financial measures than firms...

The quality of outsourced IT services can be traced to attributes of the services such as tangibles, responsiveness, reliability, assurance, and empathy. The relative impact of these attributes on client satisfaction varies across different IT services (applications, data center, EUC support, network administration, and help desk), and one or few attributes stand out as “drivers” of client sati...

Modelling relationships between variables has been a major challenge for statisticians in a wide range of application areas. In conducting customer satisfaction surveys, one main objective, is to identify the drivers to overall satisfaction (or dissatisfaction) in order to initiate proactive actions for containing problems and/or improving customer satisfaction. Bayesian Networks (BN) combine g...

Despite the large body of work on the work-family interface, hardly any literature has addressed the work-family interface in safety-critical settings. This study draws from social exchange theory to examine the effect of employees' strain-based work-to-family conflict on their supervisors' rating of their safety participation through job satisfaction. The sample consisted of 494 drivers from a...

Background: The association between the occurrence of road accidents and WMSD is a topic that has attracted much attention in the transportation industry. This study aimed to investigate the prevalence of musculoskeletal disorders in professional truck drivers and their impact on the occurrence of road accidents. Materials and Methods: In this descriptive study, 200 professional truck drivers...

BACKGROUND The study aims at investigating the characteristics and the satisfaction determinants of the emerging patient profile. This profile appears to be more demanding and "empowered" compared to the ones traditionally conceived, asking for unconventional healthcare services and for a closer relationship with providers. METHODS Both qualitative (semi-structured interviews and focus groups...