The number of customer reviews that a product receives is growing at very fast rate. Customer reviews posted on the websites vary greatly in quality. In this paper, we make an attempt to assess a review based on its quality, to help the customer make a proper buying decision. The quality of customer review is assessed as most significant, more significant, significant and insignificant. A novel...

In this paper we have addressed the problem of automatic identification of product features from customer reviews. Costumers, retailors, and manufacturers are popularly using customer reviews on websites for product reputation and sales forecasting. Opinion mining application have been potentially employed to summarize the huge collectionof customer reviews for decision making. In this paper we...

The increasing online content has influenced users’ buying behavior. It has triggered a paradigm shift in marketing strategies, as the consumer is no longer swayed by marketers, instead relying on user comments for a particular product or service. This paper focuses on extracting information from feedbacks like suggestions and recommendation by the users that is often present along with the sen...

Service and product reviews play an important role in determining what kind of product is. Such reviews provide useful information about customer concern and their experience with the product. Consequently, these reviews will be helpful for a business making products for the purpose of product recommendation, better customer understanding and attracting more loyal customers. As ecommerce has be...

Opinion mining also known as sentiment analysis, involves customer satisfactory patterns, sentiments and attitudes toward entities, products, services and their attributes. With the rapid development in the field of Internet, potential customer’s provides a satisfactory level of product/service reviews. The high volume of customer reviews were developed for product/review through taxonomy-aware...

Online customer reviews increasingly exert influence on customers’ purchase decisions when shopping online and give new importance to the concept of word-of-mouth. This is reflected in a growing body of academic literature across varying disciplines that draws on online customer reviews as source of information. However, these studies apply varying methods and obtain contradicting results. We c...

Reviews and feedback are very important for traveling websites service providers. have been shown to be in the decision-making process. Organizations businesses able improve their goods services thanks comments reviews. It is impossible read every single review due vast number of client input on e-commerce sites including forums, sites, blogs. The current approaches sentiment analysis paint a b...

As an important factor that affects customer purchase intention, online review has attracted the attention from both enterprises and researchers. According to persuasion theory, planned behavior theory and regulatory focus theory, combined with the three dimensions of online reviews, we construct a modified model of the influence of online reviews on customer purchase intention, and put forward...