BACKGROUND Leaders and policymakers need an accurate appraisal of the federally qualified community health center (CHC) quality improvement (QI) literature to make informed decisions for the CHC program. OBJECTIVES This paper aims to (1) summarize the content and findings of CHC QI studies to date, (2) systematically rate the quality of those studies, and (3) outline 10 important areas for fu...

INTRODUCTION Recent trends suggest that community health centers (CHCs) may experience a shortage of qualified physicians required to meet current and future demand. The purpose of this study was to develop an evaluation instrument, the CHC Community Apgar Questionnaire (CHC CAQ) for Idaho CHCs to use in physician recruitment. METHODS The instrument was developed based on the Critical Access ...

BACKGROUND Expansion of the health care workforce in Peru to combat tuberculosis (TB) includes both professional health care providers (HCPs) such as doctors and nurses, and non-professional HCPs such as community health workers (CHWs). We describe the knowledge and attitudes of these HCPs, and identify modifiable barriers to appropriate anti-tuberculosis treatment. METHODOLOGY We surveyed HC...

Context "Integrated Management of Neonatal and Childhood Illnesses" (IMNCI) needs regular supportive supervision (SS). Aims The aim of this study was to find suitable SS model for implementing IMNCI. Settings and Design This was a prospective interventional study in 10 high-focus districts of Haryana. Subjects and Methods Two methods of SS were used: (a) visit to subcenters and home visit...

BACKGROUND We evaluate the impact of clinic-based PMTCT community support by trained lay health workers in addition to standard clinical care on PMTCT infant outcomes. METHODS In a cluster randomized controlled trial, twelve community health centers (CHCs) in Mpumalanga Province, South Africa, were randomized to have pregnant women living with HIV receive either: a standard care (SC) conditio...

Academic health centers (AHCs) have struggled in recent years to redefine their special position in healthcare delivery. This article presents a description of structural and process features at AHCs to serve as a framework for redesigning healthcare delivery at AHCs. We review and synthesize the literature regarding health system performance. In addition, we address attributes of healthcare de...

With the blooming of online social media applications, Community Question Answering (CQA) services have become one of the most important online resources for information and knowledge seekers. A large number of high quality question and answer pairs have been accumulated, which allow users to not only share their knowledge with others, but also interact with each other. Accordingly, volumes of ...

Based on: • Zeltyn & Mandelbaum. Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n+G Queue. Submitted to QUESTA. • Mandelbaum & Zeltyn. The Impact of Customers’ Patience on Delay and Abandonment: Some Empirically-Driven Experiments with the M/M/n+G Queue, OR Spectrum (2004) 26:377-411. • Dimensioning Call Centers with Abandonment. Research in progress (with Borst, Mand...