Informal social control is the communication of disapproval by one individual to another individual (the perpetrator) who has transgressed a social norm. The present research examined the conditions under which social control provokes moral versus angry emotions in the perpetrator. The roles of perceived deviance and the appraisal of the legitimacy of social control as predictors of these emoti...

Positive deviance refers to behavior that deviates from the norms of the reference group and has positive effects on the organization. It is an endogenous source of organizational creativity that has been shown to be powerful tool for learning and change. Despite growing interest, little remains known about the factors that stimulate positive deviance; in particular, how management can enable i...

Although his work has been largely overlooked by symbolic interactionists and other students of deviance, Aristotle (c384-322BCE) addresses community life, activity, agency, and persuasive interchange in ways that not only are remarkably consistent with contemporary symbolic interactionist approaches to deviance, but that also conceptually inform present day theories of deviance and provide val...

The current study examined the relations between observed normativity and deviance during adolescents' and young adults' conversations about sex with their friends and their individual perceptions of sexual peer norms. Participants were 16-21-year-old same-sex friendship dyads (31 male and 30 female dyads) who performed a peer interaction task that consisted of five discussion assignments focus...

BACKGROUND The positive deviance approach focuses on those who demonstrate exceptional performance, despite facing the same constraints as others. 'Positive deviants' are identified and hypotheses about how they succeed are generated. These hypotheses are tested and then disseminated within the wider community. The positive deviance approach is being increasingly applied within healthcare organ...

the aim of this research was to investigated or the relationship between ethical leadership and workplace deviance behaviors with mediating role of affective commitment and ethical climate. the statistical community was the employees of jahad agricultural organization of khozestan. the participants of this study included 220 employees who were selected by random sampling method. the instruments...

It is widely established that the Big Five personality traits of conscientiousness, agreeableness, and emotional stability are antecedents to workplace deviance (Berry, Ones, & Sackett, 2007). However, these meta-analytic findings are based on self-reported personality traits. A recent meta-analysis by Oh, Wang, and Mount (2011) identified the value of acquaintance-reported personality in the p...

Stimulus novelty or deviance may be especially salient in anxiety-related states due to sensitization to environmental change, a key symptom of anxiety disorders such as posttraumatic stress disorder (PTSD). We aimed to identify human brain regions that show potentiated responses to stimulus deviance during anticipatory anxiety. Twenty participants (14 men) were presented a passive oddball audi...

2 List of Tables 6 Acknowledgements 7 Introduction: The development and validation of a customer incivility scale 8 Workplace Deviance 9 Customer Service Context 11 Existing Workplace Incivility Measures 13 Linking Customer Incivility With Outcome Variables 15 Workplace deviance, job satisfaction, and turnover intent 16 Hypothesis 1 17 Hypothesis 2 18 Workplace deviance and personal strain 18