today, customer satisfaction as a factor of success of companies has a main importance in the marketing literature. this study has been done to identify factors affecting customer satisfaction with an emphasis on the social capital and the organizational justice. the statistical population of the study includes staff and customers of the commercial banks in tehran, qom and markazi provinces. to...

The lure of social capital motivates startups to form in clusters with similar companies. However, having social capital is different from exploiting it, and there is conflicting research on the ultimate commercial success of cluster members. This work attempts to disambiguate the relationship between a startup’s membership in a cluster and the startup’s performance by modeling the availability...

Increasingly, urban and suburban areas in many western cities are shaped by the tides of high-speed flows of people and goods. While an integral piece of our socio-economic fabric high-speed transport infrastructure (HSTI), limited in this paper to urban road networks, facilitates high-speed vehicle movement at the expense of neighborhood social interaction. A largely mono-functional land use, ...

OSS developers bring to a project more than the skills and knowledge acquired through years of experience. They bring with them the ability to acquire resources from their social networks. The skills and capabilities of the developers referred to as ‘human capital’ by economists are supplemented by the capabilities to access resources from the network referred to as ‘social capital’ by sociolog...

Much research has been done on the favourable influence of social environment and social networks on knowledge production. The aim of this article is to design a theoretical framework where both information behaviour (IB) research and social capital (SC) research are integrated. Integrating these areas is seen as an advantage when focusing on the social construction of knowledge, and a model is...