background and objectives: the increasing pressure on health systems to improve quality of health care,require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. customer quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare pr...

to determine the coverage rate, timeliness and quality of ante-natal care in rural areas under the coverage of health houses in west azerbaijan province, 30 health houses (hh) were randomly selected out of 731 hh in the province. in each hh, using the method of lot quality assurance sampling (lqas) 28 women having recently born babies was selected. data were collected using check-list for facil...

background & purpose: since 2005, a reform known as rural insurance and family medicine scheme has introduced to primary health care network in iran in rural areas and small towns. the content of the reform implies a substantial change in those aspects of health centers that mainly could be categorized as structural quality. although, this is the requirement of all health care providers, they a...

introduction: health care industry consists of an unexpected and confusing environment in which quality events play the important role. in such conditions, the necessary changes should be made. excellence models are general oriented frameworks that are able to achieve the above intention. materials & methods: this study is a descriptive cross-sectional study. data gathered by a standard checkli...

introduction: the scientific, technological and economic development of a society is closely related to its public health. therefore; improvement of health service quality along with increasing the number of health facilities is one of the main concerns of health care authorities in developed countries. this study was designed to compare accreditation models of health care organizations in euro...

background: nowadays, quality of patient care is one of the major and important concerns of health care delivery which is extremely dependent on the medical staff. objectives: the purpose of this study was to investigate the relationship between quality of work life (qwl) and quality of patient care. methods: this study was a descriptive-analytic study based on correlation which was conducted i...

introduction: the diseases and problems due to ageing can affect the quality of life (qol) in the elderly. the aim of this study was to compare the effects of self-care program education run by health volunteers and healthcare staff on the qol in the elderly. methods: in this experimental, field trial study, 150 elderly people living in mashhad were enrolled by multistage sampling in 2014. the ...

background and objectives: given the growing concern focused on the continuous improvement of the quality of care, safety and customer satisfaction, the ibn sina university hospital (chis) has started an ambitious program for institutionalization of quality management at the establishments under the chis, in general, and the iso certification 9001v2008 of its biomedical analysis laboratories, i...

background: examining the quality of nursing care from the patient's perspective is an important element in quality evaluation. the extent to which patients' expectations are met will influence their perceptions and their satisfaction with the quality of care received. methods:   a cross- sectional survey was conducted among admitted patients at king khalid teaching hospital, riyadh, saudi arab...

purpose: to identify the profile of cataract surgery in an iranian population. methods: this population-based survey was conducted on adults aged ≥50 years and over in 2009 at varamin district. cataract surgical coverage (csc) was defined as the proportion of operable cataractous eyes (best-corrected visual acuity [bcva] < 6/18 due to cataracts) that had been operated. poor outcome was defined ...