Facing the new market challenges, service providers are looking for solutions to improve three major business areas namely the Customer Experience, the Operational Efficiency and Revenue and Margin. To meet the business requirements related to these areas, service providers are going through three major transformation programs namely the Business Support Systems (BSS) transformation program for...

The business process models available for the telecom industry have, in the recent past, made significant developments and reached leading-edge maturity levels. The 1997-2000 technology bubble has injected significant amounts of cash in the market, which has allowed a quick maturing of both the process models and its supporting software applications and integration tools. In its turn, the healt...

today, change is a definite phenomenon and organizations should make themselves aligned with requirements for survival and success in the competitive market and retain customers. one of the main components of any organization that is undergoing these changes is the business processes of that organization. in other words, in a dynamic business environment, business processes are changed at runti...

Generally the usage of reference models can be structured top-down or bottom-up. The practical need of agile change and flexible organizational implementation requires a consistent mapping to an operational level. In this context, well-established reference process models are typically structured top-down. The subject-oriented Business Process Management (sBPM) offers a modeling concept that is...

An increasing number of firms are marching to the drumbeat of business process redesign (BPR), alternatively called reengineering. The term reengineering may be new, but the idea of process redesign is familiar to most engineers involved in logistics and production control. Just-in-time (JIT), Total Quality Management (TQM), Flexible Manufacturing Systems (FMS), Computer Integrated Manufacturin...

There are numerous concepts and tools for modeling business processes and several academic approaches to verify business processes. However, most modeling tools don’t integrate the checking of the processes. The three-tier architecture of the Business Application Modeler (BAM) provides the graphical representation of business models and rules (presentation layer) as well as integrates a verific...