Success of an e-business rests on many factors. One of the important contributors is trust. Trust is something that an e-businessmust strive to achieveover a period of time. Acquiring customer trust depends on many things that an e-business controls.However, customer’s trust as such is not under the control of the e-business. Some contributing factors for gaining customer trust are: appeal of t...

This study aims to identify how the perception of trustworthiness and website atmosphere influences customer trust and website image to enhance stickiness, as well as the extent to which gender moderates the relationships between the constructs. The results confirmed that trustworthiness and website atmosphere have positive impacts on customer trust and website image. Customer trust and website...

Objective Social business is a sub-category of electronic business that seeks social, innovative and cooperative approaches within online markets and also uses social media to attract social partnership and cooperation of such network users to support online purchasing and services. Trust is considered as an effective factor leading to successful social business. Because of the growing populari...

Customer’s decision to buy is in high degree based on the trustworthiness of the company offering products and services. It is widely acknowledged that understanding customer needs is a critical success factor in business. Here we look at the needs of the e-business customer. It is noted that trust is a critical issue in this context. Key-Words: electronic services, customer needs, trust, e-bus...

modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. indisputably, knowledge management (km) plays a key role in the success of customer relationship management (crm). in this regard, customer knowledge management (ckm) is a newly developed concept that ...

As customer relationships constitute an important new asset category for the digital economy organization, the role of trust becomes vital for establishing and maintaining successful relational exchanges between the business and the consumer. Drawing from established theoretical work on trust and relationship marketing, a series of trust constructs and trust-building processes are synthesized t...

The original aim of this study was to find out the impact issue qualiti, ease use and company image on customer believes their influence decision BCA mobile phones. population means users who are still active as Faculty students Economics Business, University Stikubank Semarang using a amount sample 112 respondent. Information collected by developing questionnaire. analysis technique used in is...

One of the main challenges in E-commerce is how to calculate the maximum acceptable time for response to the customer from the business firms. This case has a direct impact on many business concepts such as customer loyalty, satisfaction, and trust. In this paper, a mathematical model is presented to calculate the maximum acceptable time. In this regard, based on a set of functions, while inves...