Organizations worldwide have been exploring ways to improve business practices to gain competitive edge. One of the most important technological innovations of the last decade has been the emergence of ERP solutions. But implementation of ERP is not just a technological challenge. It’s a socio-technological endeavor, which mandates modifying existing applications and redesigning critical busine...

This study aims to conceptualize business excellence model and identify its variables and indicators. The philosophical foundations of the pragmatic, humanistic theory of symbolic interactionism has been, quietly and the strategy of grand theory deal with open, axial and selective coding; whose output is a new concept. Data collection is based on documentation studies on excellence models. The ...

ISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move towards business excellence. In this paper, opinions from Canadian quality standardization experts were used to explore the needs of business against what is offered by ISO 9004 and to assist in the comparison of ISO 90...

While the focus of electronic commerce has often been on “dot coms” or pure Internet based companies, a major transformation is under way in many traditional “bricks-and-mortar” organizations. The latter are investing heavily in Internet based technologies and applications in order to attain new heights of efficiency, productivity and business value. While anecdotes in the business press sugges...

Software vendors claim in their marketing brochures that business processes and interoperability can be optimised through the use of business software. Business literature emphasizes the various benefits companies can gain from the targeted use of IT systems. Academic literature has, however, paid scant attention to the relationship between business process excellence and the use of ERP systems...

Mattias Elg, Elin Wihlborg and Mattias Örnerheim, Public quality – for whom and how? Integrating public core values with quality management, 2015, Total quality management and business excellence (Online). Total quality management and business excellence (Online) is available online at informaworldTM: http://dx.doi.org/10.1080/14783363.2015.1087841 Copyright: Taylor & Francis http://www.tan...

Operational excellence is generally known as a management system integrated across critical functions that is geared towards continually improving operational performance. Functional areas such as health, environment and safety, quality and human resources are the focus of many corporate-wide operational excellence programs. Operational excellence also focuses on improving areas such as custome...