This paper uses the term “service” for a service instance, and the term “agent” for an agent who provides or consumes a service. We consider real-life or business services (e.g., business process outsourcing, software development service involving human experts). We distinguish business from computational (e.g., Web or grid) services based on the fact that business services lack the typical inp...

The liberalisation of the telecommunications industry has resulted in a proliferation of new services and services providers. This is particularly the case in the rapidly expanding IP-based services market. Providers include Internet Service Providers (ISPs), Virtual Private Network (VPN), communication (backbone operators), and application service providers. The final service set delivered to ...

BACKGROUND To develop services, healthcare professionals must make business cases to managerial bodies within Hospital Trusts and if approved, to commissioning bodies. Patients with hip fracture are at high risk of subsequent fracture. To prevent this, guidance recommends structuring fracture prevention services around coordinator based models. These are known as Fracture Liaison Services (FLS)...

background and objectives: induced demand in healthcare is referred to as provision of unnecessary services or the patient by health services providers, while the patient is not aware of their unnecessity. apart from being unethical, this practice can potentially disturb the supply and demand balance in the health market, pose financial load on the patient, thread the patient’s health by imposi...

The impact of digital libraries on information processes steadily increases. Today, users may choose from a rapidly increasing number of digital libraries with various characteristics. Business models for digital libraries evolve from mere content providers to sophisticated service suppliers. They offer a rich variety of information services combined with collaboration, e-learning and portal fe...

Content services for mobile phone subscribers compose a new business area based on the constellation of and symbiotic relationship between mobile telecommunication operators and content providers. In this paper we discuss the development and internationalization of the CPA (Content Provider Access) business model and platform by the Norwegian telecommunication operator Telenor. CPA is firmly gr...

Key Account Management (KAM) is surprisingly little known marketing approach in retailing and consumer services context, however it has much to offer to companies in these industries. It provides an effective, practical and rather simple method for companies interested in increasing their profits by right customer and relationship management. Indeed, KAM is a business-tobusiness marketing appro...

The wireless industry is challenged by the rapid development of wireless network architecture and technologies due to the increasing demand for high-quality multimedia services. This demand has led wireless service providers to struggle with a network migration problem, i.e., how to best deliver high-quality multimedia services. Competitive pressures are forcing wireless service providers to st...