background: waiting time indicates the feasibility of access to medical services and can be measured as a performance indicator. long waiting times prohibit the provision of good services, waste patients’ time, and jeopardise patient satisfaction. therefore, patients' satisfaction from waiting time plays a significant role in quality assurance and management. methods: in this qualitative study,...

Temporal knowledge representation and reasoning is a major research field in Artificial Intelligence, in Database Systems, and in Web and Semantic Web research. The ability to model and process time and calendar data is essential for many applications like appointment scheduling, planning, Web services, temporal and active database systems, adaptive Web applications, and mobile computing applic...

Temporal knowledge representation and reasoning is a major research field in Artificial Intelligence, in Database Systems, and in Web and Semantic Web research. The ability to model and process time and calendar data is essential for many applications like appointment scheduling, planning, Web services, temporal and active database systems, adaptive Web applications, and mobile computing applic...

Computerised appointment system. Computerised appointment systems offer great flexibility in making and checking appointments but have to be extremely well written to be more usable than the traditional appointment book at the reception desk. One strength of the book is that it readily allows the receptionist an overview of activity in the practice, whereas computerised systems often show just ...

In today’s competitive service industry, the technology in service systems is used in a wide range of areas. The service companies are now providing service via internet or via other computer based systems in an increasing trend day by day. Expert systems are good examples of these applications. Today, expert systems are used in various fields such as design, planning, imaging, diagnosis, etc. ...