Voice of Customer is important for new product development. New product development is a complex task in which a great deal of human physical resources, methods, and tools are involved. One of the wellappreciated models is Kano model for customer needs study for product development. Customer requirements are an important component of new product development. The customer expectations to the tec...

Functional form and dysfunctional form of Kano model are considered as customer need regarding attribute of product. Both functional and dysfunctional forms are: Like, Must-be Neutral, Live-with and Dislike. The answers of customer regarding a product of functional and dysfunctional forms have been applied for selection of customer needs regarding product attribute (Kano evaluation). Filling–up...

PREVALENCE AND OUTCOME OF PREGNANCY AMONG ELDERLY PRIMIGRAVIDA IN AMINU KANO TEACHING HOSPITAL, KANO: A 5 YEAR REVIEW 1 2 1 1 1 IBRAHIM SA, JABBO MA, ATTAH AR, GARBA ID, MUHAMMAD Z. INTRODUCTION In obstetric practice, maternal age is an important determinant of the outcome of pregnancy and both extremes of age are known to be associated with adverse maternal and foetal outcomes. The elderly pri...

Kano river basin, which serves as the main source of water supply to metropolitan Kano, is also used as receiving body for industrial wastes from Sharada and Challawa industrial estates. Of the three major rivers in this basin, the Salanta river was found to receive the highest pollution from the industrial discharges with COD of 8,557.4mg/l, total solids of 16,934.6mg/l, hardness of 1,349.6mg/...

Literatures indicate that service management has become a strategic issue for companies in the new millennium. By improving logistics service quality (LSQ), logistics companies can increase customer satisfaction (CS) and gain market shares. This study aims to establish a logistics service attributes analysis model to extract customer knowledge for logistics service quality improvement based on ...